Terms and conditions
Seller — Aleksei Sergeevitch Ermilov, sole proprietor (company registration number 321774600072457, taxpayer identification number 774397641127), Russian Federation.
Online Shop / Site — website located on the internet at the address http://ru.posa.shop where the Seller’s offerings are made available for purchase.
Product — physical or digital item displayed on the Seller’s Online Shop.
Order — correctly-formulated submission to purchase and receive Products.
Customer — fully capable adult or legal entity acting independently, either with the help of a third party, which may include the Seller’s online consultants, Orders on the Site, or an entity identified as the Order recipient.
Delivery Service — independent shipping service or courier service with whom the Seller has entered a contract.
1. General terms and conditions
1.1. The Seller engages in sales of Products via the Online Shop.
1.2. By ordering Products via the Online Shop, the Customer agrees to the terms of sale of the Products that are laid out below (hereinafter Terms of Product Sales). In the event of a refusal of the present agreement (hereinafter Agreement/Public Offer), the user is obligated to immediately cease use of the service and leave the Site.
1.3. The present Terms of Product Sales, as well as Product information displayed on the Site, constitute a public offer in accordance with Article 435 and para. 2 of Article 437 of the Civil Code of the Russian Federation.
1.4. The statutes of the Civil Code of the Russian Federation pertaining to retail purchases-sales (§ 2 chapter 30) are applicable to the relationship between Customer and Seller, as well as the Russian Federation Act on protection of consumer rights d. 07.02.1992 № 2300-1, and other legal acts passed in accordance with them.
1.5. The Seller reserves the right to make changes to this Agreement at their own discretion without notifying the Customer. The newest edition of this Agreement goes into effect at the moment of its publication on the Site.
1.6. The Seller holds no responsibility for the Customer leaving this Agreement unread. The Customer takes full responsibility for not familiarizing themselves with this Agreement regardless of the method of submitting their Order.
1.7. The Customer agrees to this Agreement at the moment of submitting their Order.
1.8. By completing an Order, the Customer agrees that the Seller may authorize the fulfillment of the Contract to a third party, while remaining responsible for its fulfillment.
2. Products and protocol for submitting an Order
2.1. The Seller makes available the stock of their Products displayed on the Site.
2.2. The photos accompanying the Product are simple illustrations of it and may differ from the actual physical appearance of the Product. The descriptions/features accompanying the Product are not intended to be exhaustive information and may contain errors. To confirm Product information, the Customer should contact a sales associate by one of the methods listed on the Site.
2.3. An Order may be submitted in the following ways: the Customer submits it independently, or with the help of a third party, on the Site or with the Seller via other communication channels listed on the Site.
2.4. Upon submitting an Order, the Customer must indicate the first and last name, telephone number, preferred contact method, address, and Order shipping method.
2.5. The Customer will remain fully responsible for providing inaccurate personal details, which may result in making it impossible for the Seller to properly fulfill their obligations before the Customer.
2.6. There may be Products displayed on the Seller’s site that are currently out of stock but still available for pre-order. In this case, a pre-order may be submitted and the Customer provided with an approximate date when the Product will be made available. The Customer agrees that it is not possible to provide an exact date of Product availability for such cases.
2.7. If, due to circumstances beyond the Seller’s control, a Product can no longer be offered for sale or the sale must be postponed to an unspecified future date, then the Seller may void the Order at their own discretion.
2.8. In the event that Products ordered by the Customer are not in the Seller’s stock, then the latter reserves the right to remove said Products from the Order, void the Customer’s Order, or swap the Product for a comparable item upon pre-approval by the Customer.
2.9. Upon submitting an Order, the Customer will be presented with information regarding an expected delivery date via the method chosen while filling out the Order, if the Seller is able to display such information. The associate who is assisting with the Order will confirm the Order details as well as a delivery date, which will depend on the availability of the Products and the time required to process and deliver the Order with the shipping service.
2.10. The Seller will inform the Customer regarding the Order status by notifiying via messenger service or email.
2.11. The Seller reserves the right to request 100% prepayment of the Order in the event that the delivery time, or the delivery time + Order storage time at a pickup point for the shipping company, exceeds 10 business days.
2.12. The Seller reserves the right to request 100% prepayment of the Order regardless of the delivery timeframe or shipping method in the event the Customer has previously completed Orders with payment on delivery, but did not provide payment for them two or more times.
2.13. The Seller reserves the right to request 100% prepayment of the Order regardless of the delivery timeframe or shipping method in the event the Customer, upon submitting the current Order, has already made another Order for payment on delivery, but has not yet received it, regardless of the total amount.
2.14. In the event of a full void, or a partially prepaid Order, the value of the Product can be used as credit towards a new Order at the request of the Customer, or can be refunded by the Seller via the same payment method used for the initial payment.
2.15. The Seller reserves the right to offer for sale Products that contain imperfections (Marked-down Items), with the imperfections indicated in the Product description on the Site.
2.16. In the event the Customer discovers defects that were not disclosed by the Seller at the time of sale of a Marked-down Item, then the Customer reserves the right to submit a claim as prescribed by law for repair of the defects, exchange, or cancelation of the contract, if they can prove that the defects appeared prior to the Product being shipped to the Customer, or due to reasons that arose prior to the shipment.
3. Order shipping
3.1. Product shipping methods are shown on the Seller’s site in the «Delivery» section and may differ depending on the delivery region.
3.2. Delivery prices for retail customers are displayed on the Seller’s site, but can also be calculated individually based on the region and shipping method of the Order.
3.3. If a shipping company is chosen, then the delivery date and time slot, if available, will be chosen by the Customer. Otherwise, the delivery date and time will be agreed upon directly with the shipping company after the Seller passes the Order on to the Customer.
3.4. The Seller will make every reasonable effort to adhere to the shipping timeframes; nevertheless, delays are possible due to unforeseen circumstances out of the Seller’s control, as well as during common holiday sales periods, when shipping companies are generally overwhelmed.
3.5. The risk of accidental destruction or damage to the Product is transfered to the Customer at the moment the Order is handed off to them by a representative of the transport company. In the event the Order was not delivered, the Seller will reimburse the Order total, including shipping costs, to the Customer after receiving confirmation from the transport company that the Order has been lost.
3.6. Upon delivery, the Order will be handed over to the Customer or an authorized representative of the Customer. In the event the Customer is not able to receive an Order slated for payment upon delivery by the above-specified individual, the Order will be handed over to an individual able to provide the Order details (Order number and/or full name of the Recipient), as well as pay for the total cost of the Order to the person fulfilling the Order delivery.
3.7. Upon delivery of a prepaid Order, in accordance with the transport company’s requirements, the Customer is required to provide an official identification document or a verification code from the shipping company.
3.8. Upon delivering the Order, the Customer must verify the Order’s exterior condition and packaging, as well as Product quantities and completeness.
3.9. In the event the Customer chooses to receive the Order at a pickup location of the shipping company or a post office, the Customer must pick up the Product within the timeframes specified in the selected transport company’s terms of service. In the event the Customer does not follow the rules of the given location and the Order is returned to the Seller, the cost of shipping and returning the Product will fall upon the Customer.
3.10. In the event the Customer does not verify the Product upon delivery in the presence of the shipping company, all claims regarding Product quality will be left to the discretion of the Seller.
3.11. Returning a defective Product is permitted only by way of transfering the properly packaged Product to an order pickup/dropoff point of the transport company or a post office. The address of the dropoff point for handing off the return will be agreed upon on an individual basis.
4. Product payment
4.1. The Product’s price is indicated on the Site.
4.2. The Product’s price is fixed at the moment of Order submission and does not change during Order processing, with the exception of cases provided in point 4.3.
4.3. In the event of an incorrect price display of a Product ordered by the Customer, the Seller will inform the Customer about this as soon as possible to confirm the Order with the corrected price, or to void the Order. When it is not possible to contact the Customer, such an Order will be considered void.
4.4. The Product price does not include customs duties. Terms of payment and amount of customs duties is determined by the customs regulations of the country to which the Order is being delivered.
4.5. Order payment methods are indicated on the Site in the «Payment» section.
4.6. If a submitted Order is intended for payment upon delivery, but the delivery is postponed for more than 5 days at Customer request, the price will only be fixed in the case of 100% prepayment.
4.7. When payment is made online with a bank card, such transactions may be completed by the cardholder or another individual authorized by the cardholder.
4.8. Authorization of bank card transactions is carried out by the bank. If the bank has grounds to believe that the transaction is fraudulent, then the bank reserves the right to refuse to carry out any given transaction.
4.9. The Seller reserves the right to offer discounts on Products and establish a rewards program. The Seller independently determines the types of discounts, bonuses, conditions, timeframes, and terms of offer and displays these on the Site, and they may be changed by the Seller at their discretion at any time.
4.10. The Seller reserves the right to determine discounts intended to promote a particular payment or delivery method for a Product.
5. Product returns and refunds
5.1. Product returns, whether of satisfactory quality or otherwise, are carried out in accordance with the rules posted on the Site in the «Warranty and returns» section.
6. Completing forms on the Site
6.1. The Customer agrees that any of the Customer’s personal information provided while using the Site will be saved in the Seller’s information system and will be processed in order to fulfill this Offer, as well as to advance the Seller’s Products and services.
6.2. The Seller is not responsible for the accuracy or correctness of the information provided by the Customer.
7. Intellectual property
7.1. All textual information and graphical images contained on the Site are the property of the Seller and/or their contractors.
8. Warranties and responsibilities
8.1. The Seller is not responsible for damages inflicted upon the Customer as a result of improper use of Products purchased on the Site.
8.2. The Seller reserves the right to assign or transfer by any other means their rights and responsibilities resulting from their relationship with the Customer to a third party.
8.3. The Seller enters into a legal relationship only with a direct Customer in relation to their Products and services. Transferring the Customer’s rights to a third party is not permitted without written notice to the Seller within a 30-day period following payment for the Product/service.
8.4. The Seller is only responsible before Customers that have rendered payment for a Product/service. Third parties may not hold any claims against the Seller if they are not direct Customers or have not provided 100% payment for the Seller’s Product/service.
9. Protection of personal information
9.1. The Customer’s personal details are processed in accordance with the policies published on the Site in the «Privay policy» section.